I look for people who’re grateful for the smaller finer things in life. They may have a rooms background, a sales background, or a food and beverage background. This one is my personal favorite. They'll be representing your entire business and will oftentimes be a potential customer's first impression of your company, so you'll want someone who will come off professionally. Or Would it be okay if I brought you some fresh sheets and towels and then schedule you for a deep cleaning 1st thing tomorrow morning? As you prepare for an interview for a hotel front desk job, take the time to identify the hotel's clientele, research the location and the amenities, and be prepared to answer questions … Because I know that if someone can appreciate it then they’ll appreciate the small compliments they receive by the guests or a small pat on the back. In this post, you can reference some of the most common interview questions for a hotel front office supervisor interview along with appropriate answer samples. There is no right or wrong answer here. A successful face-to-face will help ensure that you are asked back for a follow-up interview. The potential hire's answer will show whether they have the ability to deal with challenging people. This is a no-brainer. Your front desk clerk will be responsible for booking customers into their rooms. They could either be nervous, which is fine or they didn’t prepare for the interview in advance (which should not be acceptable). However, I know this is totally our fault. Community Answers "One of the successful booming industries." We all get angry in certain situations, it’s in our genes. So this one is a little different from the previous question. How we deal with it is the important part. Front Desk Interview Questions. Here are few interview questions for hotel front desk clerk which are divided into sections based on their type and model. 1. Likewise, they must also make decisions when presented with certain issues from other hotel staff team members. What is your […] Are you doing something day in and day out that is making you happy? Some of the answers I would look for here are: “You should hire me because of my extensive customer service experience and the ability to anticipate guest needs” or “because I’m a self starter, I work well with teams and individually and love interacting with guests” etc. They'll need to be able to navigate your booking system, and while each hotel's booking system might be different, an applicant who has a bit of experience with one, or with computers in general, will likely be easier to train than one who has no experience. Good number of positions is available for the candidates. Is it just doing what is asked of them by their customers? Feel free to leave us your comments at the end of the article … Before any interview, make sure you’re familiar with local attractions and think about those that would best appeal to a variety of travelers. Isn’t it true that when you have a job opening there are literally 100’s of people applying for that one job. Free interview details posted anonymously by Aloft Hotels interview candidates. Even though the guest is not ALWAYS right; we can make them believe that they are. Front desk agent Interview Questions. Maybe create a checklist of discounts they can offer or actions they can take based on the guest situation. It’s 8pm now and our housekeepers are gone for the day. The career track for a Hotel Manager, sometimes known as a General Manager or Operations Manager, may vary. This goes back to the question about what first drew you to work in customer service. On the flip side keep an eye out for poachers. 1. If you are applying for a receptionist job in Northern Ireland, it is essential that you showcase your people skills.As you are the first point of contact for a company’s customers, you are effectively the ‘face’ and ‘voice’ of the organisation. Visit our Help Center for answers to common questions or contact us directly. TIP #2 – Give examples during yourinterview of where you have been flexible in a work-related role. Receptionist Interview Questions and Answers to teach us that a receptionist is an employee taking an office/administrative support position. I apologized for the mistake without making excuses and rectified it with a room that was satisfactory to him.". The first time your guest will interact with a hotel employee, and possibly the last time. Or is it going above and beyond to meet and exceed customer expectations? Comments Off on Useful Hotel Front Desk Interview Questions. A calm and composed individual should be able to handle/diffuse any situation. 1. What to look for in an answer: "As a hotel front desk clerk for my last job, I passed along information to other team members, such as when the front lobby needed to be cleaned and so on.". Common Questions. Please note that we are not your career or legal advisor, and none of the information provided herein guarantees a job offer. But it’s all about handling their problem, acknowledging and empathizing with them and then proposing a solution. Let me see if one of your neighboring room is vacant if you don’t mind using that for tonight? Remember, most hotel jobs are front-of-house and you will be expected to look professional. Remember, you’re looking for a rockstar. Of course there will be times when you need to involve your supervisor but most situations can be handled on the ground level by just listening to the guest needs/wants. I usually don’t focus too much on the weaknesses unless they mention something which is glaringly a no-­no for this position. Or allow me to take 25% off tonight’s room rate and I will personally make sure your room gets cleaned 1st thing tomorrow morning? The top 20 Hotel front desk supervisor interview questions are discussed in this article along with other materials for job interview for example, interview tips, interview questions, thank you letters etc. Interview Questions for a Front … Front office executives are responsible for handling front office reception and administration duties including greeting guests, managing and training the staff and ensure of providing a professional and friendly service to guests. Hotel front office manager interview questions & answers. We don’t always know the answer to every problem our guest is going to encounter. While interviewing Hotel Front Desks the successful candidate will be well presented, friendly and professional, with a confident manner of answering questions. We should all be striving towards growth in our personal and professional lives. It’s important to stay Happy. Interviewers want to hear about that one unique skill that sets you apart from the other candidates applying for this job. 25 Hotel Manager Interview Questions. Hotel Manager Interview Questions. We are looking to see if this potential candidate is a self­ motivated person to take action and diffuse situations instead of escalating everything to their next in line. The key to retaining great employees is to hire great employees. Here we’re specifically looking for empathy! If you need more job interview materials, you can reference them at the end of this post. Front desk representatives are the first person that will greet you at a hotel’s reception or the entrance of a corporate office. We as humans are hard wired to be our own biggest critics. 53 front desk supervisor interview questions. In this article, we explore some of the most common interview questions asked during a hotel front office manager interview along with some great answers to help you win the job. And those are the guests who will give you a 5/5 on your guest satisfaction scores. Top 10 hotel front desk interview questions and answers. Here are our top 30 supervisor interview questions you need to be ready for. So, why not have some fun with your interview? We’re not looking to put the blame here back on the guest or tell them they’re wrong and we’re right. Interview questions are exclusively designed for job seekers to assist them in interviews. The questions an employer will ask during an interview for the role of front desk professional will likely be specific to the job in question. What to look for in an answer: "I truly love meeting new people and always make sure to interact with them respectfully, making eye contact, speaking clearly and being friendly.". Related Articles. Hotels count on front desk agents to ensure their guests receive top-notch customer service from checkin to checkout. It is essential for a Front Desk Agent to deal with challenging guests in a tactful, gracious manner. If they have a great sense of humor it means that they’ll be able to make your guests smile during check­in. What are you looking for in your next role. It’s important to know how individuals will handle these situations. In this post, you can reference some of the most common interview questions for a a hotel front office manager interview along with appropriate answer samples. Learn about interview questions and interview process for 197 companies. Best Practices for Effective Sales Training in 2019, 4 Alternative Ways I Grow My Career Without Climbing the ‘Ladder’, What They Don’t Tell You About Working Remotely, 3 Takeaways from 15 Months of Interviewing. Isn’t this what happens all the time in our industry? Lack of growth leads to complacency in life. Top 10 front desk supervisor interview questions and answers In this file, you can ref interview materials for front desk supervisor such as types of interview questions, front desk supervisor situational interview, front desk supervisor behavioral interview… 15 Aloft Hotels Front Desk Agent interview questions and 7 interview reviews. A hotel front desk clerk will be representing your hotel, so you'll want to make sure that the candidate knows something about your establishment. Here you’re trying illicit a response and see how your candidate responds to these candid questions. In order to score well in this interview question, an efficient way is to give a list of qualities and skills that are in alignment with the respective position. These common front desk receptionist interview questions and answers should help better prepare you for your next interview. We have all been in this situation where we were the only desk agent on shift. Unfortunately, it is exactly the wrong question to ask. Working at the front desk you are the main contact for a company and tasked with keeping the office running smoothly, your answer needs to reflect how you achieve it. Hiring for a Hotel front desk staff is an important task. Which means competition is tough and these candidates better bring their A Game. Below is a list of questions that has helped me hire rockstars in my hotel. LISTEN to their response to this question. Why should we hire you as our Front Desk personnel? Front Desk Representative Interview Questions. Hire with the goal to nurture this person so they can be tomorrow where you are today. Hotel front desk clerks are responsible for checking guests in and out -- but the job goes way beyond that particular task. What to look for in an answer: "At my last hotel front desk clerk position, I learned the computer system in a day and am comfortable navigating the computer comfortably while assisting customers.". Throw a curveball and see how your candidate responds. November 11, 2020 / Hotel and Restorant. Why do you want to work at this particular hotel? When interviewing for such a position, you need to ask a few questions that will allow the candidate to showcase their special skills and creative thinking ability. Questions NOT to Ask in a Job Interview. Whatever the setting, they are the “face” of a company and have a big impact on customer satisfaction. You can start with: First, one must understand the methods required to … Interview Questions for a Front Office Manager. The ideal candidate will have done some research on your chain or business beforehand to show that they take initiative to learn about their potential employers and their policies upfront. They want to be understood from someone who can stand in their shoes and feel what they’re feeling. Be wary of candidates who have low energy, poor communication skills, and an untidy appearance. Follow our Wisdomjobs page for Front Desk interview questions and answers page to get through your job interview successfully in first attempt. We all want to be happy all the time. *Indeed provides this information as a courtesy to users of this site. If s/he say they can’t think of any it’s a red flag. What is your greatest […] Do they get angry on really trivial things? Would you like to learn more cool stuff about the hotel industry? By : www.slideshare.net Several of the questions offer ideas to help you understand what the job interviewer is looking for. 2. We're sorry but Hcareers doesn't work properly without JavaScript enabled. Employers are looking for candidates with expert people skills and conflict management abilities. Front Desk Receptionist Interview Questions and Answers - Covers important general, situational, behavioral and experience based interview questions for front desk executives and hotel receptionists. Don’t hire just for the sake of filling a position. — click here. Operational and Situational Questions: What to look for in an answer: "I once had a guest complain that he was given the wrong type of room. The work is usually performed in a waiting area such as a lobby or front office desk of an organization or business. You want to make sure that you’re not just a pit­stop in someone else’s journey. We’re in the customer service business and our guests are more often than not just looking for some empathy. They must also report to upper management about any requests from guests or other people seeking managerial services. Knowing what you should expect and preparing to discuss examples from previous jobs is a good way to ensure interview success. Think of your answer as your 'elevator pitch' or your qualifying statement. Post a Job. Along with preparing yourself with the most common hotel interview questions, you need to be dressed smartly for the interview. Law and behold we get that guest who’s WiFi is not working or their room wasn’t cleaned or whatever. This is the first impression of your hotel guest. As a hotel front desk clerk, your applicant will be responsible for greeting guests and interacting with anyone else who walks through the front doors of the hotel. When dealing with the public, it is inevitable that your front desk clerk will have to deal with rude or unruly customers. Managing a hotel requires the ability to work with a team, an eye for detail and the capacity to interact with and maintain your guests. The first people to welcome guests in a hotel are the personnel in the hotel front desk department. See how your candidate responds to these candid questions a calm and composed individual should the... Look professional questions you need more job interview materials, you can reference them at the end of this.. Does not get asked very often have some fun with your interview you will sure! 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