Most of my data synthesis was done manually and there definitely exist more efficient techniques or software out there to facilitate the task. Use flow has to include at least one decision point with ‘yes’ or ‘no’ pathways. Use r experience (UX) is where business goals and user goals intersect. I chose 3 competitors and 1 comparator to analysis, I used 10 relevant features to compare, Competitors: MoMA, The Hello Museum, Whitney Museum of American Art, A heuristic evaluation is a type of design review that helps to identify, usability problems. There was a massive scope of improvement in IA department too. This is the heart of user-centered design and the best way to articulate how … I spent many hours for the case study but it seemed there was no a perfect result. Process (problem-solution pairs) Design is about problem-solving. Nature, History, Food & Drink, Arts & Culture). Ultimately when it comes down to the actual usability of the revised site structure, there’s no way of determining whether or not it really is an improvement without conducting further testing and iteration. Using new methods was very exciting but there was really nothing right or wrong about it. Six Tips for Writing Unambiguous Requirements, What we learned about doing accessibility research on the NHS website, UX Case Study: Seniors Conquer the Internet, 9 UX Myths That You Thought Were True But Are Not, 5 Reasons Why We Need More Clinicians Doing Healthcare UX, 3 key takeaways from learning how to design for voice, Tips to help you succeed in your UX internship, Creating an Online Learning Platform for an Education Company — UX Case Study. Instead of tweaking bits and pieces of existing architecture, I decided to revamp the complete thing and build it right from scratch. Three Participants were questing about MAD Ball, Burke Prize, Title I: Arts Access (from the website Secondary menu categories), Variety Programs (ex: Exhibitions, events, performance etc). A few months ago, I stumbled upon the show, The Final Table, a Netflix original that showcases a glo b al cooking competition among some of the world’s top chefs. https://uxplanet.org/information-architecture-basics-for-designers-b5d43df62e20 Created two sitemaps, one of my client’s existing website structure and another which reflects recommended changes based on my card sorting data. Overview. The user flow needed to be done with the existing site structure. Sport360.fit aims to make their audience healthier by listing all the information they need in one place. My design logic is based on “ Why How What ” according to Simon Sinek’s talk called How Great Leaders Inspire Action. My Calculator The way I’d like and need it to be. ○ Then conducted a closed card sort to evaluate your recommended changes from the open card sort. I have been hired by a contemporary art museum in New York City to assess the usability and functionality of their desktop website and their competitors. It became quite evident to me when entering the data analysis phase why the Nielsen Norman group recommends a minimum of 15 card sorts per round. Interior item sharing application. Burke Prize, TItle I: Arts Access. With a removal of the original ‘things to do’ primary nav item, most of those activities became split across ‘culture’ and ‘outdoors’. Some of the minor usability problems stemmed from a lack of contrast on certain sub-header fonts and a potentially unfavorable viewing experience to those with red-green colorblindness, but upon further analysis, the site did include thorough accessibility functionality which can be tailored to suit the needs of almost anyone. It also pleases you by allowing you to track your savings. By doing so, I hope that more will continue to contribute to the community to help to shape UX in 2018. If you like UX, design, or design thinking, check out theuxblog.com A weekly, ad-free newsletter that helps designers stay in the know, be productive, and think more critically about their work. And Human-Centre Design from IDEO. Follow this UX case study template and you’ll be well on your way to your dream job. Create your own case study from scratch, documenting your entire UX design process and showcasing your work for your portfolio, and finish the course with Ethan’s tips when it comes to interviewing for UX positions. In order to accomplish my task I needed perform the following: I had just under one week of time to get through this unit. The Information Architecture Instituteis a non profit organization dedicated to furthering the field of infor… Participants organize cardsinto as many groups as they want and assign their own labels to the groups (Generative), Participants are given both cards and category labels and group the cards to the categories that make sense to them (Evaluative). A 7-step process to creating a case study for your portfolio: how to describe your design, the UX process that led to this specific user interface, and the business impact of the design. It is how a human feels when using a product while attempting to accomplish a task or a goal. This case study is beautifully presented and gives a good presentation of the whole design process. Base on the persona, created User Flow and evaluated who was your business competitors and comparators was an essential key to better UX design for any business. Information Architecture is an often overlooked and underrated field within the realm of User Experience Design. Information Architecture: Everything in Order. Information Architecture. ○ Next, analyzed results from the open card sort to determine categories for the closed card sort. On the ILoveNY website under the ‘Things to do’ and ‘Events’ navigation, there exists options with the same names (e.g. Oct 30, 2016 - Information Architecture Diagram / Site Map. For example: From these patterns in the data I derived six categories to be tested in a round of closed card sorting. We tried to make the new ITTI Digital back-office solution as simple and easy to understand as possible, keeping in mind that all of the service information is divided into two main parts: one is individual for the banking employee; the other one is functions connected to client affairs. Participants expressed that having a hard time to made a decision with few cards. https://www.toptal.com/designers/ia/guide-to-information-architecture After Open Card Sorting data, I synthesized 6 Primary categories. There were a couple of recurring patterns that I slowly identified across the card sorts. For more information, please contact elibrary@aisnet.org. To continue to promote good UX practices, I decided to compile a list of ‘2017 Top 10 Most Clapped UX Case Studies on Muzli’. I conducted one open and one closed card sort with at least 30 representative pages from the client’s website to analyze the existing information architecture and identify how it could be improved. 36. Having two of the same named cards would definitely seem redundant and lead to confusion in participants. Despite sharing similar appearances, the pages under ‘/things-to-do/’ lacked a timeframe which was what set them apart from the pages under ‘/events/’. I left the ending ambiguous, because that is the way life is. Nevertheless, I learn how card sorting data can be applicable to IA(Information Architecture) process and understanding the website structure to revise the sitemap was a great method to analyze the website structure. My initial flows delved deep down into individual processes and decision. Insharior: UX Case Study & Design Process. Analyzing the closed card sorts was much more straightforward than the previous open card sorts. Take a look, How to make ultra-smooth animations in Figma Motion plugin, How learning UX helped me deal with my depression, I disguised as an Instagram UX influencer for 4 months; this is what I learned about our community, I browsed through 100+ brutalist websites; here’s what I learned, How to create visualizations about complex topics, Grouping of culture and history activities/events, NY regions were often grouped in the same category, Prevalence of an outdoors or nature category with activities and events associated with the outdoors, Confusion over where to have the contact info or newsletter, Tendency to see trip planning grouped with transportation as well as housing. Next, I’ll demonstrate the role of these assumptions and IA tactics in creating a Web-site information architecture through the case study of a small online book retailer. I was taken aback by the amount of variety in the responses from the open card sort. For example, if you made an information architecture diagram or user personas. Other issues centered mainly on a few small discrepancies in behavior between mobile and desktop viewports. Based on the card sorting and user flows to map out the right direction of information architecture. Singapore Polytechnic Website Information Architecture is a case study of my design process for my class project at General Assembly. The revised site map was constructed based on the most common trends seen in the closed card sorting activity. As I found areas of improvements by conducting heuristic analysis and user research, I created a clear structured navigation to help users find the items more easily and implemented intriguing visuals that better represent Fishs Eddy's characters. I used User Flow base on primary persona through the client’s website, user flow includes the task, a heading, and a legend indicating and use of key shapes. I was also very wary of simply adding the word ‘event’ to the end of every repeating navigation item under ‘events’ as that would lead the user into keyword matching similar terms and grouping them in the same category. Fictitious client —AthleteStories.com Market niche —Sells only books about famous athletes. It is, however, a valuable and necessary field which crosses multiple roles. There are definitely a few methods in the process I wished I could’ve done differently such as a better distinction between naming of duplicate events and activities prior to card sorting. By splitting apart ‘Things to do,’ and adding in another category, each individual category appears slightly shorter. To understand my client’s website I used following process methods: Card sorting is interactive, engaging and generally more interesting than a traditional interview. The forewarned information architecture unit had descended upon us. Example, they put the card ‘Annual Fund’ to. Once I finally got my categories figured out from the open card sort, I needed to recruit participants for the closed card sort. Many designers have taken the time to compile their research and processes into case studies to share with readers on Medium (not just on Muzli). The Case Study describes the baseline architecture of the company and then a number of change scenarios. As an introduction to information architecture, I’ve been tasked to assess the desktop website for iloveny.com. Information Architecture process was one of the hardest case study I had ever done so far. For the most part, participants named the Primary categories quickly. Whatever you choose to add, make sure to describe it in a few sentences to make it easy to understand. Revised Information Architecture; UX Suggestions and Redesign; Part 1 : Current State Analysis Business Goals vs. The difficulty then became what to call an item with a duplicate name. I conducted to use 46 cards total to 3 participants for Open card sorting: Participants took a long time to figure it out how to sort cards. ... Information Architecture Website re-design Illustrations About Me Blog UX/UI Projects Sketch Library Pet icons for a website in current development. Unlike content strategy, which is accomplished by content strategists, or interaction design, which is accomplished by designers, information architect is very infrequently a job title. Kate Moran; on 2019-07-07 July 7, 2019 Topics: Remote UX Work,UX Teams,Ideation. Participants was able to speed up card sorting (Closed) more than Open card sorting, Some Participants are not sure where to put secondary categories. Clubs met on the weekends, so once I recruited one participant in the halls with the incentive of a free snack, snowball sampling naturally occurred and I was able to knock out the rest of my card sorts. The new categories consist of: This deliverable is intended to show the steps in which the persona would take on the site in order to accomplish their primary task. This article is a retrospective piece for a project that was done as part of the User Experience Design Immersive Course in General Assembly (Singapore). It covers nearly all the issues that a textbook UX case study should have, such as problems and solutions, user-centered design, design strategy, user flow, information architecture, interface wireframes and visual designs, and much more besides. This is an individual case study focused on the information architecture of Fishs Eddy's website. This Case Study is required to be used as an example throughout accredited … The short amount of research done in this unit seem to have indicated that there is some favorability towards these newly defined categories albeit with a small sampling size. It took me a couple of iterations for me to see that the flow need only encompass a high level view of the process the user goes through. ○ Finally, analyzed results from the closed card sort to determine final site structure. Ameritas Financial Services (Insurance and Employee Benefits) Use Case: US insurance and financial services giant Ameritas wanted to eliminate spreadsheet sprawl and establish an authoritative source that could be referred to company-wide to guide cybersecurity, regulatory compliance, technical debt reduction and strategy. UX case study and App design - DINEOUT 2 participants expressed that card sorting was harder than they thought. A flow presents an overall picture and gives an opportunity to create a more seamless user experience. It took on a similar role as the original ‘Plan Your Trip’ category. User Goals. At first glance I wrote them off as duplicate pages but upon deeper examination it turned out that they were in fact two different pages with different functionalities. Learn about how to measure UX and how to present your findings in a creative way to a client, as well as how to show the importance of UX design within a company. Reliable, committed, and positive, I bring a work ethic that highlights my mission to impact others through accessible design. Information Architecture however, can make your website or product stand apart from… The front cover of The Flavor Matrix: the art and science of pairing common ingredients to create extraordinary dishes by James Briscione. Information Architecture: Case Study: 10.4018/978-1-4666-8637-3.ch019: This paper main objective is to raise information and knowledge demands in an information technology consulting organization, aiming to prepare an information 7 min read ‘Things to Do’ Primary Navigation for ILoveNY. In my personal experience, keep in mind of User flow is key to better User Experience Design. User flow is the path taken to a prototypical user on a website or app to complete a task. I found it particularly helpful for this client’s website. Case Study: An Online Book Retailer . Information architecture is a more difficult field to define than many others. While performing Heuristic Evaluation, I also evaluated the current Information Architecture of the FearTools app. People are paying more attention to maintaining a healthy lifestyle in Dubai as well, but choosing healthy recipes and the right exercise plan can really take a lot of time. Download case study. They usually move their house within every 1 or 2 years due to their occupational and economic conditions. Using new methods was very exciting but there was really nothing right or wrong about it. Business Goals. While the structure of a responsive site may follow more “standard” patterns, native apps, for example, often employ navigational structures that are tab-based. Summary: Remote UX work is challenging, but using digital collaboration and communication tools can mitigate some of its difficulties. 8 min read. How much have these changes really improved the experience of this site? After becoming conditioned to focus on the user’s needs for so long, it was a bit jarring to come into heuristics and having to offer my own input regarding a site’s design based on my interpretations of the Abby Method’s best practices. Participants were hesitated a long time to sort following cards: LOOT: MAD about Jewelry, Artist Studio, Artslife, Report & Bulletins, MAD Ball, Title I: Arts Access and Burke Prize. Participants were hesitant because they were not sure what was the context of following cards, they expressed that they were not sure what it was: Example: MAD Ball. Our recommendations are based on NN/g’s experience as a remote company. Phase C: Baseline Information Systems Architectures ... Case Study concerns the insurance company ArchiSurance, which has been formed as the result of a merger of three previously independent companies. Armed with a box of biscuits and chocolates, I went down to Rutgers University over President’s Day Weekend and found an empty classroom to settle down in. 6 min read. This was a point I chose to ignore moving forward into the card sort as the purpose of the activity was primarily to see how users themselves would choose to categorize information. Everyone had a very unique take on how the secondary navigation items would be categorized. Remote UX Work: The NN/g Case Study. I used abby method (10) for 4 primary pages of the client’s website to evaluated. Unit three of General Assembly’s UXDI Immersive bootcamp finally rolled around. Overview and Summary. CASE STUDY Remind Me A simple app for complex schedules. 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